Bonded & insured
Contractor's bond, general liability and workers' compensation in force. Certificates of insurance issued to your entity on request before work starts.
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A shop built around instruments
There is no secret to this trade. There is a set of measurements that tell you what is actually happening, and a widespread habit of not taking them.
Who we are
East Middlefield Road, both halves of the work
The shop is on East Middlefield in Mountain View, which is a street of low tilt-up buildings full of office and R&D suites, in a town that is otherwise ranch houses and townhouses. Both of those are ten minutes away, which is roughly how the business ended up doing both.
It is a small operation. The person who takes the readings is the person who does the work, and there is no sales department, because there are not enough of us to have one.
We keep the service radius tight for the same reason we take measurements: so that what we tell you is something we can actually stand behind.
Method
Five things we will not bend on
- 01 Measure
- An instrument before an opinionNothing gets recommended on the strength of how a system sounds or how old it looks. If we cannot produce a number that supports the recommendation, we do not make it.
- 02 Document
- The readings are yoursEvery diagnostic visit ends with a sheet you keep — values, expected ranges, photographs and a conclusion. Take it to another contractor if you like. That is a feature, not a risk.
- 03 Price first
- In writing, approved by youIf something else appears once a panel is off, we stop and re-quote rather than continuing and explaining on the invoice.
- 04 No commission
- Nobody earns more by selling equipmentIt is the only arrangement under which "the readings are fine, the problem is a closed damper" can be a normal outcome of a visit.
- 05 Say the boring thing
- Including when it loses us the jobSometimes the honest answer is that the duct system needs the money more than the equipment does, or that the unit has three good years left. We say it and we put the numbers next to it.
Credentials
The boring part that protects you
Ask any contractor for these before they touch the building. We would rather you did.
Refrigerant handling
EPA Section 608 certified technicians, proper recovery equipment, and refrigerant purchase and disposal recorded as the regulations require.
Permits & Title 24
Permits pulled on changeouts that need them, Title 24 documentation prepared, inspections scheduled, closed permits handed over in the job file.
Limits
What we do not take on
Being clear about the edges is part of being trustworthy inside them.
- Large commercial mechanical projects, chillers and central plant. Different scale, different trade.
- Commercial refrigeration — walk-ins, cases, cold storage.
- A 24-hour emergency dispatch service. We are too small to staff it honestly, and we say so on the commercial page.
- Jobs well outside the mid-Peninsula. If we cannot get back quickly, we should not have taken it.
- Installing equipment somebody else supplied. We warranty what we fit, which means we choose it.
Still deciding who to call?
One visit, one sheet of readings, no pressure afterwards.